FAQs

Ibis Jewel is an online jewelry store specializing in exquisite jewelry pieces for women. With a diverse collection spanning categories such as Meenakari, pearl, Kundan, American diamond, brass, and oxidized jewelry, we offer a wide range of options to suit every taste and occasion.

Our jewelry pieces are crafted by skilled artisans with years of experience in the art of jewelry making. We source our materials from trusted suppliers and work closely with artisans who adhere to the highest standards of craftsmanship.

Yes, we are committed to using only genuine materials in our jewelry pieces. Whether it’s authentic pearls, high-quality metals, or genuine gemstones, we ensure that every component meets our strict quality standards.

At this time, we do not offer customization options for our jewelry pieces. However, we continuously strive to expand our collection to cater to a wide range of preferences and styles.

Proper care is essential to maintaining the beauty and longevity of your jewelry pieces. We recommend storing your jewelry in a cool, dry place away from direct sunlight and moisture. Avoid exposing your jewelry to harsh chemicals, perfumes, and cosmetics, as they can tarnish or damage certain materials. Additionally, gently clean your jewelry with a soft cloth after each wear to remove any dirt or residue.

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment platforms. You can select your preferred payment option during the checkout process.

We offer worldwide shipping on all orders. Once your order is processed, you will receive a confirmation email with tracking information. Shipping times may vary depending on your location and the shipping method selected at checkout.

If you have any questions or concerns, our customer support team is here to assist you. You can reach us via email at Ibisjewel@gmail.com or through our Contact Us page on the website. We strive to respond to all inquiries promptly and provide the assistance you need.