Return and Refund policy

At IBIS JEWEL, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy to ensure your peace of mind.

1. Returns: Only in Damage Or Defective Cases.

2. Refunds:

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed to the original method of payment within 7-10 days.
   • Shipping costs are non-refundable, and you will be responsible for the cost of return shipping unless the return is due to our error or a defective product.

3. Exchanges: Not Applicable

4. Damaged or Defective Items:

   • In the rare event that you receive a damaged or defective item, please contact our customer service team immediately at info@ibisjewel.com with the opening video of the product.
   • 360 degree without pauses Opening Video is required to continue processing your return.
   • We will provide instructions on how to return the item, and upon receipt, we will inspect it and either replace the item or issue a refund.

5. Non-Returnable Items:

   • Customized or personalized items are non-returnable unless they are defective or damaged upon arrival.
   • Jewelry (for hygiene reasons) are non-returnable unless they are defective or damaged upon arrival.

6. Cancellations:

   • If you need to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request, but once an order has been processed and shipped, it cannot be cancelled.

7. Contact Us:

   • If you have any questions or concerns about our return and refund policy, please contact us at info@ibisjewel.com.

Thank you for choosing IBIS JEWEL. We appreciate your business and strive to provide you with the best shopping experience possible.

IBIS JEWEL

Email:info@ibisjewel.com 

Whtsapp us or Call at 9310895582